Customer Service Outsourcing
Trident’s dedicated Testing Center of Excellence, focuses on independent Verification & Validation (V&V) projects. This unit has developed robust and repeatable processes to ensure that our Verification and Validation services are of consistent high quality. Our solutions are tailored to meet client specific needs and are focused on delivering results that provide true business value.
Trident’s effective customer service highlights:
- Knowing our customer’s needs
- Identifying our key service activities for the customers
- Delivering superior service
- Follow-up with customers
In a competitive marketplace it makes sense to aim to provide superior service. Customers base their decisions on the service they receive, not just price, quality and availability.
We build superior customer service into our business by:
- Incorporating customer service strategies and marketing plan
- Developing a business vision that reflects our commitment to good customer service and let our customers know about it
- Ensuring that everyone involved in the business shares our commitment